queue manager queue system qms system queue management

POS Market Queue Manager is a complete small business Queue System that takes out the hassle out of queue management. POS Market Queue Manager System aims to enhance customer experience and flow at essential customer touch points with easy to use QMS queue system hardware, queue displays and queue management software.

Our POS Market Queue Manager is capable to handle diverse organisation queue issues and create a seamless solution for all company size. Our Queue Manager is scale-able and POS System Integrated Ready to provide a holistic customer experience.

POSMarket Queue Manager Video

Complete QMS Solution for Service Counters And FnB

Complete Queue Management System that fulfills your queuing needs from basic QMS queuing system to sophisticated queue solutions. Our queue management system handles customers and visitors crowd by allowing them to enter queue and taking a ticket number at self service ticketing kiosk or payment counters.

queue system windows All you need is a Windows PC to run Queue Manager. You can choose our touch screen device P901 too.

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Queue Management System Bundles

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QMS Queue Number Kiosk

  • Unlimited Queue Manager Software
  • Queue Display Set (QD100, Adapter, USB Cable)
  • 9″ Touch Screen P901 (Number Kiosk)
  • 80mm Thermal Receipt Printer
  • Keyboard
  • Speaker
  • Monitor / TV (*Optional)

Application in

  • Hospital
  • Clinic
  • Etc.

posmarket-queue-manager-system

POSMarket QMS Queue System

  • Unlimited Queue Manager Software
  • Queue Display Set (QD100, Adapter, USB Cable)
  • Monitor / TV (*Optional)
  • FREE Integration with POSMarket POS System

Application in

  • Food and Beverage
  • Retail Mall
  • Etc.
Call POSMarket today at 1 800 87 7061 to find out more about POSMarket Queue Manager

Queue System Key Features

queue system pos market ready

Queue Manager is readily integrated with POS Market POS System

queue system qms system counter pos901

Queue Manager can be used on its own

queue manager queue system wireless display

Queue Manager links to Queue Display Monitor via WiFi (Wireless)

queue system queue number kiosk customer service

Queue Number Kiosk with customizable buttons and backgrounds

Queue System Hardware Essentials

queue management system service counter queue system hardwares qms

queue manager qms system queue system scene 1

Queue Manager Service Counter Scenario 1

Managing Service Counters Customer Experience

It is common knowledge that places such as bank institutions, post office, mall customer service or insurance agency often requires long waiting time for visitors. Now with POS Market Queue Manager, customers will enter the digital queue by generating the queue number and print the ticket at the queue number kiosk. After digitally securing a placed in line, your customers can now spend their time in a waiting however they see fit because your visitors know exactly when they are to be called for service.

You need a Windows PC to run the Queue Manager, P901 device would be a great option to run your QMS queue system.

Service Counters Queue System Flow

queue-management-system-service-counter-scene-1

Step 1

queue system service counter
  1. Visitors selects service required at the Queue Number Kiosk (Label buttons and background is customizable)
  2. Queue Number Kiosk (optional device P901) linking to a receipt printer will print the generated queue number

Step 2

queue system service counter
  1. When your service counter is ready to accept customer, your staff can select the Call [Queue Number] button
  2. Queue Manager can work on its own in a separate Windows device or you can install it into your service counter Windows PC

Step 3

queue system service counter queue display
  1. Queue Manager will display the queue number at Queue Number Display Monitor
  2. You can have multiple monitor, mounted anywhere in your premise
  3. Display Monitor runs in WiFi using a small receiver

Restaurants Need to Care About Queue Management

The last thing a restaurant would want to do is make customers waiting to eat. Restaurants are unlike other businesses where customers make a purchase and checks out as fast as possible. Customers want to sit, chat and eat while having a pleasant experience. That part of pleasant experience is related to restaurant queues.

POS Market POS System is readily integrated with Queue Manager in the same POS machine. You can opt to use the Queue Manager on its own too. After your customers have done ordering at the counter and completes the transaction, a receipt is printed and queue number is generated. Then Queue Manager comes into action by calling the number when order is ready. You may have as many Queue Manager as you want. The queue system runs on network and they can be linked to your POS System.

Queue Manager FnB Restaurant Scenario 2

queue manager qms system queue system scenario 2 cafe

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POS System FnB with Queue Manager Scenario 3

If you are planning to move your business to the next level and focus to improve customer experience without having to replace all your existing POS solutions, POS Market Queue Manager has the solution you need. Integrate your POS System with Queue Manager to create additional value for your business and customer experience. POS Market Queue Manager is able to work on its own and generate the numbering without interfering your existing POS System functions.

Advantages of Queue Manager

  • Use full functionality of Queue Manager and keep your existing POS system installation on-premise
  • You can generate your numbering according to your requirements
  • Queue Manager uses Windows PC to run
  • You can have multiple Queue Managers and still run on the same network

POS System FnB with Queue Manager Scenario 4

Adopt Queue Management System

A restaurant that is able to build a loyal customer base is likely to be more successful. Queue Manager can help you with doing the right things. Besides Queue Manager handling your restaurant’s crowds, we can use Queue Manager to setup a Kitchen Display where chefs in the kitchen can view the details of the order receipt or when a customer has additional request for the order such as add rice.

The chefs are then able to prepare the order accurately and update the order status such as “Preparing” or “Done” so the order can have immediate service and improves service flow. Waiters at the floor no longer need to continuously check with the kitchen and focus on servicing the customers better. This will improve the communication between kitchen and restaurant service floor.

queue manager qms system queue system scene 4 restaurant kitchen

FnB POS System & Waiter Order Station with Queue System Flow

POS Market POS System, Android App Xpress Waiter Order Station and Queue Manager QMS inter-connects wirelessly with ease on the same network within your premise.

queue management system restaurant fnb

Step 1

queue system features

POS System

queue system android pos system xpress waiter fnb order station

Waiter Order Station

  1. Make an order at the counter’s POS System or waiter’s Order Station
  2. Print out receipt with queue number for customers

Step 2

queue system fnb queue manager
  1. Select your order from the list at the left column
  2. Select the status label of your order
  3. The chef can update the order status to e.g. Preparing
  4. All status button labels are customize-able. You can add as many status as you deem fit or name the buttons accordingly.

Step 3

queue system fnb queue manager
  1. If you have QMS setup in the kitchen as well, your kitchen will be able to check the order detail e.g Waiter selects “Ask” and types Add Rice.
  2. The Kitchen Display will display the order details after chef selects the order to check.
  3. Once the order is prepared, the chef selects “Done”.

Step 4

queue system fnb queue display
  1. The restaurant service counter will select “Call”
  2. The queue number will then be displayed at the queue display monitor
  3. The background of the Queue Display System can be changed to your requirement

Queue Management System Additional Features

queue system ticket number queue manager queue management

Printed queue number ticket

queue number display monitor screen hdmi splitter connector

You are free to mount multiple TV or display monitor anywhere with HDMI spliter

Queue Management System Setup

Setting Up Queue Number Station

  1. Start BMO Client Software
  2. Click Setting
  3. Go to Queue > Queue Number
  4. Fill the details to create new Queue Button (see Image 1)
  5. Repeat Step 4 to create more Queue Button
  6. Click Save to keep Setting

queue-management-system-setup-1Image 1: Queue Number Setting

Use Queue Number Station

  1. Start BMO Client Software
  2. Select Queue Number Module
  3. Enter Username & Password
  4. Click Login to enter Queue Number Station
  5. Press button to select service (see Image 2)
  6. Printer will print Queue Number according to selected service (see Image 3)

queue-management-system-setup-2Image 2: Queue Number Station

queue-management-system-setup-3Image 3: Queue Number Slip

Setting Up Queue Display

  1. Turn on and plug Queue Display device to Monitor / TV
  2. To connect to a WiFi connection, press Win-Key, click Select Network, then select the correct WiFi connection, and hit Connect (see Image 4)
  3. Then, go to Queue Display Setting
  4. Set BMO Client Port to 18100
  5. Enter Queue Manager device IP Address into BMO Client IP Address
  6. Click Save
  7. Restart the device

queue-management-system-setup-4Image 4: Queue Display Setting

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Setting Up Queue Manager

  1. Start BMO Client Software
  2. Click Setting
  3. Go to Queue > Queue Manager (see Image 5)
  4. Enter the main Queue Manager IP Address
  5. Set port to 18100
  6. Click Save to keep Setting

queue-management-system-setup-5Image 5: Queue Manager Setting

Use Queue Manager

  1. Start BMO Client Software
  2. Select Queue Manager Module
  3. Enter Username & Password
  4. Click Login to enter Queue Manager
  5. Queue Number will come out automatically if you are using Queue Number device
  6. To manually enter Queue Number, enter the number in Insert Number Column and click Insert
  7. Click Next button to call next Queue Number in line (see Image 6)
  8. The Queue Number will be displayed on screen once it is called (see Image 7)

queue-management-system-setup-6Image 6: Queue Manager Operation

queue-management-system-setup-7Image 7: Queue Number Display

Point of Sales Software with Queue Management System

BMO Queue Management System comes together with our POS System bundle.

  1. Sharing the same database with multiple computer
  2. Random Receipt Number Display
  3. Runs on the same network
See How BMO Queue Manager Works

If you have any special requirements for BMO POS Software with Queue Management System, please do not hesitate to contact us and share with us. We are not only selling the POS software but we are also the developer of the POS software and hardware.

KK Leong: +6014 602 8442
PG Office: +604 642 0621
Singapore: +65 8301 0483
Email: sales@bizcloud.asia

KL Office 1: +603 2780 3880
KL Office 2: +603 7980 1388
JB Office: +607 361 8927

Sharing Same Database with Multiple Computer

Our BMO POS System with Queue Management System allows multiple location setup and sharing just one database. Using this function, you may avoid cases such as duplicated receipt. Then, you can display the queue concurrently and get proper profit of your sales. This makes our POS software easy to use and efficient, instead of viewing different sets of report from different POS terminal.

Random Display Receipt Number

Similar to take a number system you normally encounter, our POS System with Queue Management System allows you to randomly select the receipt number from the list or enter the receipt number to display.

Optional Wireless Paging System

wireless paging system pos system

Wireless paging system provides restaurants, cafe, food court, clinic, church and auto shop perfect chance to avoid long waiting lines of customers to eliminate crowding, reduce labor cost and thus to improve efficiency and generate more revenue.

The flexibility of this system will allow user to add additional pager any time.

     Benefit of System

  • No queues
  • Less workload
  • No loud number calling
  • 48 keys, Chinese & English keyboard, easy for uses to operate.
  • Better image
  • Higher revenues

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Wireless Paging System