queue manager queue system qms system queue management

POS Market Queue Manager is a Queue System and waiting for line application that helps your company solve queue management problems. POS Market Queue Manager System improves customer experience by providing better flow at essential customer touchpoints with easy to use wireless QMS queue system hardware, queue displays, and queue management software.

Our POS Market Queue Manager handles diverse organization queue issues with ease and creates a seamless solution for any company size. Scale-able Queue Manager and POS Market POS System Integration Ready to complete your business.

POSMarket Queue Manager Video

Complete QMS Solution for Service Counters And FnB

Complete Queue Management System that fulfills your company’s queuing needs from a basic QMS queuing system to sophisticated queue solutions. POS Market Queue Management System handles the crowd by allowing customers or visitors to enter a digital queue and retrieve ticket number via wireless self-service ticketing kiosk or payment counters. This method helps your company to disperse waiting for line crowds and complements social distancing guidelines.

queue system windows All you need is a Windows PC to run Queue Manager. For wireless numbering kiosk touchpoints, you can opt for our P1500 touch screen device.

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Support Multiple Language

Multiple voice languages available in the Queue Management System. View the list of available languages below. We welcome requests for other languages as well. Just contact us!

Languages available:

  • English
  • Malay
  • Chinese
  • Thai
  • Filipino
  • Indonesian
  • Vietnamese
  • Japanese
  • Many more..

Supported countries includes:

  • Japan
  • China
  • Hong Kong
  • Taiwan
  • Vietnam
  • Indonesia
  • United Kingdom
  • Thailand
  • Korea
  • Australia
  • New Zealand
  • Canada
  • Europe
  • Philippines
  • And more..

queue management system support multiple countries languages

Queue Management System Bundles

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POSMarket QMS Queue System

  • Unlimited Queue Manager Software
  • Queue Display Set (QD100, Adapter, USB Cable)
  • Monitor / TV (*Optional)
  • FREE Integration with POSMarket POS System

Application in

  • Food and Beverage
  • Retail Mall
  • Etc.

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QMS Queue Number Kiosk

  • Unlimited Queue Manager Software
  • Queue Display Set (QD100, Adapter, USB Cable)
  • 11.6″ Touch Screen P1500 (Number Kiosk)
  • 80mm Thermal Receipt Printer
  • Keyboard
  • Speaker
  • Monitor / TV (*Optional)

Application in

  • Hospital
  • Clinic
  • Etc.

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QMS Queue Number Kiosk Pro

  • Unlimited Queue Manager Software
  • Queue Display Set (QD100, Adapter, USB Cable)
  • 11.6″ Touch Screen P1500 (Number Kiosk)
  • 9″ Touch Screen P901 (Calling Station) x 2
  • 80mm Thermal Receipt Printer
  • Keyboard
  • Speaker
  • Monitor / TV (*Optional)

Application in

  • Government agencies
  • Service centres
  • Etc.
Call POSMarket today at 1 800 87 7061 to find out more about POSMarket Queue Manager

Queue System Key Features

queue system pos market ready

Queue Manager is readily integrated with POS Market POS System

queue system qms system counter p1500

Queue Manager can be used on its own

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Queue Manager links to Queue Display Monitor via WiFi (Wireless)

queue system queue number kiosk customer service p1500

Queue Number Kiosk with customizable buttons and backgrounds

Queue System Hardware Essentials

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Queue Manager Service Counter Scenario 1

Managing Service Counters Customer Experience

It is common knowledge that places such as bank institutions, post office, mall customer service or insurance agency often requires long waiting time for visitors. Now with POS Market Queue Manager, customers will enter the digital queue by generating the queue number and print the ticket at the queue number kiosk. After digitally securing a place in line, your customers can now spend their time in a waiting however they see fit because your visitors know exactly when they are to be called for service.

You need a Windows PC to run the Queue Manager, P1500 device would be a great option to run your QMS queue system.

Service Counters Queue System Flow

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Step 1

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  1. Visitors select service required at the Queue Number Kiosk (Label buttons and background is customizable)
  2. Queue Number Kiosk (optional device P901) linking to a receipt printer will print the generated queue number

Step 2

queue system service counter
  1. When your service counter is ready to accept customer, your staff can select the Call [Queue Number] button
  2. Queue Manager can work on its own in a separate Windows device or you can install it into your service counter Windows PC

Step 3

queue system service counter queue display
  1. Queue Manager will display the queue number at Queue Number Display Monitor
  2. You can have multiple monitors, mounted anywhere in your premise
  3. Display Monitor runs in WiFi using a small receiver

Restaurants Need to Care About Queue Management

The last thing a restaurant would want to do is make customers waiting to eat. Restaurants are unlike other businesses where customers make a purchase and checks out as fast as possible. Customers want to sit, chat, and eat while having a pleasant experience. That part of a pleasant experience is related to restaurant queues.

POS Market POS System is readily integrated with the Queue Manager in the same POS machine. You can opt to use the Queue Manager on its own too. After your customers have done ordering at the counter and complete the transaction, a receipt is printed and the queue number is generated. Then Queue Manager comes into action by calling the number when the order is ready. You may have as many Queue Manager as you want. The queue system runs on a network and they can be linked to your POS System.

Queue Manager FnB Restaurant Scenario 2

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POS System FnB with Queue Manager Scenario 3

If you are planning to move your business to the next level and focus to improve customer experience without having to replace all your existing POS solutions, POS Market Queue Manager has the solution you need. Integrate your POS System with the Queue Manager to create additional value for your business and customer experience. POS Market Queue Manager is able to work on its own and generate the numbering without interfering with your existing POS System functions.

Advantages of Queue Manager

  • Use the full functionality of Queue Manager and keep your existing POS system installation on-premise
  • You can generate your numbering according to your requirements
  • Queue Manager uses Windows PC to run
  • You can have multiple Queue Managers and still run on the same network

POS System FnB with Queue Manager Scenario 4

Adopt Queue Management System

A restaurant that is able to build a loyal customer base is likely to be more successful. Queue Manager can help you with doing the right things. Besides Queue Manager handling your restaurant’s crowds, we can use Queue Manager to set up a Kitchen Display where chefs in the kitchen can view the details of the order receipt or when a customer has an additional request for the order such as add rice.

The chefs are then able to prepare the order accurately and update the order status such as “Preparing” or “Done” so the order can have immediate service and improves service flow. Waiters on the floor no longer need to continuously check with the kitchen and focus on servicing the customers better. This will improve the communication between the kitchen and restaurant service floor.

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FnB POS System & Waiter Order Station with Queue System Flow

POS Market POS System, Android App Xpress Waiter Order Station, and Queue Manager QMS inter-connects wirelessly with ease on the same network within your premise.

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Step 1

queue system features

POS System

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Waiter Order Station

  1. Make an order at the counter’s POS System or waiter’s Order Station
  2. Print out a receipt with queue number for customers

Step 2

queue system fnb queue manager
  1. Select your order from the list at the left column
  2. Select the status label of your order
  3. The chef can update the order status to e.g. Preparing
  4. All status button labels are customize-able. You can add as many statuses as you deem fit or name the buttons accordingly.

Step 3

queue system fnb queue manager
  1. If you have QMS set up in the kitchen as well, your kitchen will be able to check the order detail e.g Waiter selects “Ask” and types Add Rice.
  2. The Kitchen Display will display the order details after the chef selects the order to check.
  3. Once the order is prepared, the chef selects “Done”.

Step 4

queue system fnb queue display
  1. The restaurant service counter will select “Call”
  2. The queue number will then be displayed at the queue display monitor
  3. The background of the Queue Display System can be changed to your requirement

Queue Management System Additional Features

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Printed queue number ticket

queue number display monitor screen hdmi splitter connector

You are free to mount multiple TV or display monitor anywhere with HDMI spliter

Queue Management Integration

Wireless Direct link to Queue Management Screen for Customers

Our Queue Management System links to multiple Queue Display Monitors via WiFi networks without the need for network cable wiring. This feature allows you to assign any area in your premise to be the customer waiting area.

queue management system integration wireless connection screen display

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Queue Management Screen with Layout 6

Queue Manager is designed to improve the healthcare center’s outpatient and patient flow and improve hospitals, labs, or clinic’s facilities efficiency. Our Queue Management System handles the initial entry point to check-out, assigning them to the correct staff or doctors. Queue Manager also handles Service Center crowd well by providing a comfortable transition every step. Suitable for:

  • Hospitals
  • Clinics
  • Dental clinics
  • Treatment centers
  • Car service center
  • Computer service center
  • Mobile phone service center

Alert Customers When Food is Ready

Customers can relax and acknowledge that their food is being prepared by monitoring their queue status on the screen. When their food is ready, the cashier counter or food collection counter will alert the customer on the same screen. Thus, creating a smooth and pleasant customer experience.

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Food And Beverage Queue System Screen Layout 2

Our Queue Management System is designed for the Food and Beverage industry or fast-food chain. The queue management system is seamlessly integrated with the POS Market POS System. When your customer transacts at your cashier counter, the receipt number will be displayed at the Queue Management Screen. When the food is ready, the cashier at POS Terminal can directly open the Queue Manager to call the customer’s number.

Queue Management System Setup

Setting Up Queue Number Station

  1. Start BMO Client Software
  2. Click Setting
  3. Go to Queue > Queue Number
  4. Fill the details to create a new Queue Button (see Image 1)
  5. Repeat Step 4 to create more Queue Button
  6. Click Save to keep Setting

queue-management-system-setup-1Image 1: Queue Number Setting

Use Queue Number Station

  1. Start BMO Client Software
  2. Select Queue Number Module
  3. Enter Username & Password
  4. Click Login to enter Queue Number Station
  5. Press button to select service (see Image 2)
  6. The printer will print Queue Number according to selected service (see Image 3)

queue-management-system-setup-2Image 2: Queue Number Station

queue-management-system-setup-3Image 3: Queue Number Slip

Setting Up Queue Display

  1. Turn on and plug Queue Display device to Monitor / TV
  2. To connect to a WiFi connection, press Win-Key, click Select Network, then select the correct WiFi connection, and hit Connect (see Image 4)
  3. Then, go to Queue Display Setting
  4. Set BMO Client Port to 18100
  5. Enter Queue Manager device IP Address into BMO Client IP Address
  6. Click Save
  7. Restart the device

queue-management-system-setup-4Image 4: Queue Display Setting

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Setting Up Queue Manager

  1. Start BMO Client Software
  2. Click Setting
  3. Go to Queue > Queue Manager (see Image 5)
  4. Enter the main Queue Manager IP Address
  5. Set port to 18100
  6. Click Save to keep Setting

queue-management-system-setup-5Image 5: Queue Manager Setting

Use Queue Manager

  1. Start BMO Client Software
  2. Select the Queue Manager Module
  3. Enter Username & Password
  4. Click Login to enter Queue Manager
  5. Queue Number will come out automatically if you are using Queue Number device
  6. To manually enter Queue Number, enter the number in Insert Number Column and click Insert
  7. Click the Next button to call next Queue Number inline (see Image 6)
  8. The Queue Number will be displayed on screen once it is called (see Image 7)

queue-management-system-setup-6Image 6: Queue Manager Operation

queue-management-system-setup-7Image 7: Queue Number Display

Point of Sales Software with Queue Management System

BMO Queue Management System comes together with our POS System bundle.

  1. Sharing the same database with multiple computer
  2. Random Receipt Number Display
  3. Runs on the same network

If you have any special requirements for BMO POS Software with Queue Management System, please do not hesitate to contact us and share it with us. We are not only selling the POS software but we are also the developer of the POS software and hardware.

KK Leong: +6014 602 8442
PG Office: +604 642 0621
Singapore: +65 8301 0483
Email: sales@bizcloud.asia

KL Office 1: +603 2780 3880
KL Office 2: +603 7980 1388
JB Office: +607 361 8927

Sharing the Same Database with Multiple Computer

Our BMO POS System with Queue Management System allows multiple location setup and sharing just one database. Using this function, you may avoid cases such as a duplicated receipt. Then, you can display the queue concurrently and get the proper profit of your sales. This makes our POS software easy to use and efficient, instead of viewing different sets of reports from different POS terminal.

Random Display Receipt Number

Similar to take a number system you normally encounter, our POS System with Queue Management System allows you to randomly select the receipt number from the list or enter the receipt number to display.

Queue Management System Customer Setup

University – Johor

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Jewelry Store – Kajang

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Dental Clinic – Kedah

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University Engineering – Melaka

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Car Dealership – Sri Kembangan

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Syariah Court – Johor

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Car Service Center – Nilai

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Car Service Center – Nilai

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Driving Academy – Port Klang

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Electronic Distributor – Petaling Jaya

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Driving Academy – Puchong

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