Call Us Today! +603 2780 3880|sales@mobiweb.com.my

We provide 7 days POS support!

Malaysia Toll Free 1800 87 7061

Worldwide Support (GMT +8)
Mon - Fri 9am - 8pm   Sun 2pm - 6pm
Sat 9am - 6pm

Point of Sales System FAQ

/Point of Sales System FAQ
Point of Sales System FAQ2019-04-03T03:30:01+00:00
What are your operation hours?2019-04-24T01:37:58+00:00
  • Weekday 9:00am – 8:00pm
  • Saturday 9:00am – 6:00pm
  • Sunday 2:00pm – 6:00pm
  • Our phone call support is FREE via our toll free number 1800 87 7061.
  • If you cannot get to us, please leave a message at the POSMarket Facebook Messenger at the right bottom.
  • Alternatively, we have Facebook page at POSMarketMalaysia.
  • You can also email us at sales@mobiweb.com.my.
How can I get more information about POS Market?2019-04-24T01:39:58+00:00
  • You can always contact our toll free at 1800 87 7061.
  • If you cannot get to us, please leave a message at the POSMarket Facebook Messenger at the right bottom.
  • Alternatively, we have Facebook page at POSMarketMalaysia.
  • You can also email us at sales@mobiweb.com.my.
Who do I call for POS product support?2019-04-24T01:50:06+00:00
  • You can contact our toll free at 1800 87 7061.
  • Our support team will answer your call and help you. There is no specific person but the whole team is ready to serve you.
  • If you cannot get to us, please leave a message at the POSMarket Facebook Messenger at the right bottom.
  • We will support you by phone or Team Viewer to your PC to solve the problems. Our experience, most of the problems can be solved via phone or remote support. If really need us to go on site, please discuss with us.
  • You can also email us at sales@mobiweb.com.my or sales@bizcloud.asia.
How do we buy the bundle from you?2019-04-24T01:49:00+00:00

You may directly purchase from

Do I need to purchase another copy of POS Market POS Software for my other stations or locations?2019-04-24T01:52:00+00:00
  • Each copy of XW POS software is for 1 PC only. If you need another PC or station, you need to purchase another copy.
  • For this, please do contact us by getting in touch with a sales person, or messages us at POSMarket Facebook Messenger or call us at 1800 87 7061 or email us at sales@mobiweb.com.my or sales@bizcloud.asia.
Can I add new stations or open a new location?2019-04-24T01:53:19+00:00

Yes, you can add new stations or open a new location. The XW POS system is scalable and you can add new stations anytime.

If the server should stop working, would the terminal be able to process a sale?2019-04-24T01:54:31+00:00

The database is hosted in local server, therefore, there is no way a terminal can work without the server.

Is it possible to operate the POS software from a home computer?2019-04-24T01:56:10+00:00
  • Yes, with remote access software like TeamViewer or AnyDesk.
  • If you are at home, you can always connect to your POS system in your store by Team Viewer or AnyDesk. Your POS terminal need to have internet access.
Can I analyze customer data with POS Market POS System?2019-04-24T01:57:41+00:00

Yes, there are multiple reports available from the XW POS system. The purchase history of customer can be generated easily with one button clicked.

How does POS Market handle inventory?2019-04-24T01:59:31+00:00
  • The inventory control system comes FREE with the XW POS system.
  • Inventory quantity control will be handled automatically by the software when a sale is performed.
  • Inventory quantity can also manually adjust in the software.
I have thousands of existing printed barcodes from my old POS, can I use these with POS Market?2019-04-24T02:00:28+00:00

Yes, you can use with POS Market. You can even set the barcode scanner to recognize your barcode set if you need.

Can I track customer transactions?2019-04-24T02:01:12+00:00

Yes, our software allow to generate various report on customer purchase.

Do I need my financial software on the same computer as POS Market?2019-04-08T07:43:40+00:00

No, financial software is not needed.

Does my accountant and auditor need a copy of POS Market?2019-04-08T07:43:17+00:00

No, not needed. Report can be generated and saved as PDF or CSV for checking purposes.

I don’t want to spend a fortune, how much does it cost to switch to POS Market?2019-04-24T02:08:42+00:00
  • Our cheapest package starts from RM 1999.
  • If you have all the hardware, you can buy the software only. The software cost RM 1400 with complete POS and inventory system.
  • We provide FREE online support to help you get started. So, do not hesitate and get your peace of mind.
I’m not a techie person, will I have a hard time migrating my products and customers to POS Market?2019-04-24T02:10:00+00:00
  • We will provide a full training during the installation.
  • Our phone call support is FREE via our toll free number 1800 87 7061.
  • If you cannot get to us, please leave a message at the POSMarket Facebook Messenger at the right bottom.
  • Alternatively, we have Facebook page at POSMarketMalaysia.
  • You can also email us at sales@mobiweb.com.my.